FAQs

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How do I order my letter from Santa?

Ordering your letter is really easy, simply click ‘Order your letter‘, choose from 4 of our magical letter designs and a choice of 10 enchanting stories, enter a few simple details about your loved one and Voilà your done!

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Can I see a copy of the letter before it is sent?

As each of our letters are individualy hand personalised it is not possible to show you the letter text before order. We believe our personalised letters from Santa are the best on the word wide web! You can still see the Santa letters on our sample page
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Do you offer free delivery?

Yes, all our letters come with free delivery.

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Do you deliver worldwide?

Yes, and at no extra charge. You can select your delivery address when placing your order and we will delivery it for free anywhere in the world.

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Can I order a letter after the final postal dates?

Yes, you can. However we cannot guarantee your personalised letter from Father Christmas will be received in time for Christmas. However we will do our best.
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Is my personal information safe?

Yes. We do not pass any of your details onto other companies. All transactions are handled via PayPal. PayPal provides a secure server (SSL) so your transaction is safe and secure.
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When can I personalise the letter?

You can fully personalise your child’s letter from Santa on our Order Page.
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When will my Santa letter arrive?

Any order placed before 21st December will arrive before Christmas! When ordering your letter can choose when you would like your letter to be delivered. If you wish your letter to arrive earlier, no problem! Or you can even request your Santa letter to arrive on a certain day!
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What is the latest a letter from Santa can be ordered to arrive in time for Christmas 2018?

UK Customers You can order Santa letter on or before the 21st December to arrive in time for Christmas!
Ireland The final deadline for Ireland is 17th December.
Rest of Europe The final deadline for rest of Europe is 14th December.
USA The final deadline for rest of USA is 15th December.

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Where's my letter?

We send all of our letters by First Class post. Please allow 3-5 working days for delivery following your choosen postage/dispatch date and up to 7 in peak Christmas posting times, for delivery of any first class letters.

We accept paypal and all major debit and credit cards.

You do not require a PayPal account to order a letter.

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