You can place your order by visiting our Letters Page to select your preferred letter design. Our step-by-step process allows you to create a bespoke experience, ensuring every personalised letter from Santa is perfectly tailored for your child before checkout.
Yes, you can view a complete live preview of your letter during the creation process at Santa's Post Office to ensure every detail is perfect. This real-time preview allows you to verify spellings and personalisation before your order is dispatched from the North Pole.
Delivery for all letters from Santa is free via 2nd class mail within the UK, with a 1st class delivery upgrade available for just £2.00. These shipping options ensure that every family can choose the delivery speed that best suits their needs during the busy festive season at Santa's Post Office.
Your letter from Santa will typically arrive within 1–3 working days for 1st class delivery or around 5 working days for 2nd class after dispatch. You can request that Santa dispatches your order immediately or choose a specific date closer to Christmas to enhance the magical surprise for your child.
No, Santa's Post Office does not currently offer international delivery for our letters. We specialise in providing a premium, hand-finished service specifically for families within the UK, ensuring that all our magical mail is delivered reliably.
Yes, you can order your letter now and request that Santa dispatches it on a specific date closer to Christmas. This popular option at Santa's Post Office allows you to stay organised while ensuring the letter arrives at the most magical time to surprise your child during December.
While we cannot guarantee a specific arrival date due to standard postal variations, we do guarantee delivery before Christmas for all orders placed before 20th December. We recommend choosing 1st class delivery or an early dispatch date from Santa's Post Office to ensure your magical mail arrives on time.
The last date to place your order for guaranteed delivery before Christmas 2026 is 20th December. Ordering by this deadline ensures that the Elves at Santa's Post Office have sufficient time to hand-finish your personalised letter and dispatch it via Royal Mail before the festive postal rush.
To make a change to your letter, please contact Santa's Post Office immediately to request an amendment to your submitted details. Please note that once your personalised letter has been dispatched from the North Pole, we are unable to make further changes or corrections.
Yes, all letters ordered together at Santa's Post Office will be dispatched on the same day to try and get them delivered at the same time. However, as each letter is posted in its own individual envelope, they may occasionally be separated within the postal system and arrive on different days.
If you have only received part of your order, please allow a few extra days for the remaining letters to arrive. While every personalised letter from Santa is dispatched on the same day in its own individual envelope, they can occasionally be separated during transit within the Royal Mail system.
Yes, our website is fully SSL secure and encrypted, with all payments handled directly by trusted providers like PayPal, Apple Pay, Google Pay, or Stripe. This ensures that your financial information remains private and protected, so even the Elves at Santa's Post Office cannot access your sensitive payment details.
While there is no direct public phone number for the North Pole, you can arrange a magical message through Santa's Post Office. Instead of a standard call, we recommend our personalised letters or text services, which provide a traditional and lasting way for your child to hear from Father Christmas.
You can get a letter from Santa by visiting the official Santa's Post Office website and selecting a personalised design. Simply provide your child's name and special details to create a bespoke, hand-signed letter that arrives in a themed envelope complete with an official North Pole postmark.
You can get a letter from Santa by visiting the official Santa's Post Office website and selecting a personalised design. Simply provide your child's name and special details to create a bespoke, hand-signed letter that arrives in a themed envelope complete with an official North Pole postmark.
You can send a personalised text message from Santa to your mobile via the Santa's Post Office service. This modern addition to our traditional letters allows for an instant magical connection, helping to encourage good behaviour and spread festive cheer directly from the North Pole to your phone.