FAQs

Ordering your letter is really easy, simply click ‘‘Letters from Santa‘, choose from 4 of our magical letter designs and a choice of 13 enchanting stories, enter a few simple details about your loved one and Voilà your done!

You can fully personalise your child's letter from Santa on our Order Page. Just follow the simple steps and we'll guide you from start to finish!

As each of our letters are individually hand personalised it is not possible to show you the letter text before order. We believe our personalised letters from Santa are the best on the world wide web! Once you have placed your order your will receive a confirmation email containing all the details you have requested in your letter. You can still see the Santa letters on our sample page. Plus you can make as many changes to your letter after ordering until we dispatch your letter. If you do need to make any changes just get in touch and we will make any changes you require :)

Yes, all our letters come with free delivery.

Free! All our letters come with free worldwide delivery.

Yes, and at no extra charge. You can select your delivery address when placing your order and we will delivery it for free anywhere in the world.

UK Customers You can order Santa letter on or before the 21st December to arrive in time for Christmas!
Ireland The final deadline for Ireland is 17th December.
Rest of Europe The final deadline for rest of Europe is 14th December.
USA The final deadline for rest of USA is 15th December.

Yes, you can. However we cannot guarantee your personalised letter from Father Christmas will be received in time for Christmas. However we will do our best.

Any order placed before 21st December will arrive before Christmas! When ordering your letter can choose when you would like your letter to be dispatched. They will arrive around 3 working days after the date selected, however during busy periods it can take upto 7 days. If you wish your letter to arrive earlier, no problem! Or you can even request your Santa letter to be dispatched on a certain day!

Simply click ‘‘Personalised Christmas Sack‘‘ from the menu and select your design. Then simply enter the name of your loved one and follow the simple steps to checkout and Voilà your done!

Our sacks are made and printed in Britain.

Our sacks are made from quality hessian. We use a higher quality grade of hessian than most other companies that has a much tighter and thicker weave. This not only improves the quailty of the print on your Christmas sack but ensures a truly unique Christmas sack guaranteed to last an entire childhood.

Your sack will be dispatched normally within 1 working day (excluding weekends) and will arrive 1-3 working days after if selecting 1st class postage at checkout, or 3-5 working days if you select 2nd class postage. You can view all delivery options at checkout.

Ordering your Christmas Eve box is really easy, simply click ‘‘Christmas Eve Boxes‘‘, choose your design and enter your loved ones name and Voilà your done!

Our Christmas Eve boxes are made from quality wood and professionally engraved in Britain to create a special keepsake to be used year upon year. Engraved with a name of your choice and finished with a vintage style latch and fixings.

Yes, We have a choice of sizes to find your perfect box to fill with small gifts and keepsakes.
Small - 20cm x 20cm x 9cm

Medium - 24cm x 24cm x 10cm

Large - 28cm x 28cm x 11cm

All Christmas Eve boxes are dispatched normally within 1 working day of placing your order (excluding weekends). We offer 1st class delivery, 1-3 working days, or 2nd class delivery, 3-5 working days. When ordering you can select your preferred delivery method.

and Voilà your done!